Our FAQs are a curated space to quench your curiosity about materials, shipping, and more. Because clarity is as precious as the pieces we create.
Materials and Care:
What materials are used in Zizi Rose jewellery?
Our pieces are crafted from high-quality 18k gold-plated stainless steel, ensuring durability and a luxurious finish. Visit the 'Jewellery Care' page to learn more about our care recommendations to keep your jewellery looking pristine.
Ordering and Payments:
How do I place an order?
It's simple! Browse our collections, select your favourites, and proceed to checkout. We accept secure payment methods, including credit/debit cards and other convenient options. Need assistance? Our customer service team is here to guide you.
Sizing Assistance:
Not sure about your size?
Consult our comprehensive size guide to find the perfect fit for rings, earrings, and necklaces. Still uncertain? Reach out to our team for personalised sizing assistance.
Shipping Information:
Where do you ship?
Zizi Rose proudly delivers to the UK, Europe, US and other regions in the world. Explore our shipping page for detailed information on delivery times, shipping costs, and international orders.
Returns and Exchanges:
What if I need to return or exchange an item?
We understand that sometimes things don't work out. However, due to the nature of our products and for hygiene reasons, we can only accept unworn jewellery pieces that were sent to you in error or have a defect. Please check our Returns Policy page for more details.
Choosing a selection results in a full page refresh.
Someone recently bought a
[time] ago, from [location]
The cookie settings on this website are set to "allow all cookies" to give you the very best experience. Please click Accept Cookies to continue to use the site.
1. Terms of Use:
Welcome to Zizi Rose, a UK-based company. By using our website, you agree to abide by these terms of use. Users must be 18 or older to browse and purchase products. Prohibited activities include unlawful use, infringement of intellectual property rights, and any actions that disrupt the website's functionality.
2. Purchase and Payment Terms:
Purchasing: To order products, follow the instructions on our website. Default prices are in GBP and inclusive of applicable taxes. However, other currencies are available for conversion. Additional charges may include shipping fees.
Payment Methods: We accept various payment methods, which will be detailed on the checkout page.
2.1. Digital Gift Cards /Vouchers:
Digital 'Gift Cards' are only refundable within 7-days after purchase and will only be returned to the original purchaser.
All gift cards and any monetary value remaining, will expire 1 year after purchase/activation.
3. Shipping and Delivery Terms:
Shipping: We offer shipping within the UK and internationally. Shipping times vary based on location. Delays may occur due to unforeseen circumstances. We are not liable for delays beyond estimated delivery times.
Delivery: Customers are responsible for providing accurate shipping information. We are not liable for undelivered packages due to incorrect addresses.
4. Returns and Refunds Policy:
Returns: Products may be returned within 14 days of receipt, provided they are in original, unused condition. Return shipping costs are the customer's responsibility unless due to an error or product defect on our part.
Refunds: Refunds are issued upon inspection of returned items, excluding shipping costs. A restocking fee may apply in certain cases.
5. Product Availability and Descriptions:
Product Information: We strive for accuracy in product descriptions, but colours, sizes, or availability may vary. We reserve the right to modify or discontinue products without notice.
6. Intellectual Property Rights:
All content, trademarks, and logos on this website belong to Zizi Rose, protected under UK intellectual property laws. Unauthorised use, reproduction, or distribution is strictly prohibited.
7. Privacy Policy:
Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information in compliance with UK data protection laws.
8. Liability Limitations:
While we aim for accurate and reliable information, we are not liable for errors, omissions, or inaccuracies on the website. Our liability is limited to the fullest extent permitted by UK law.
9. Dispute Resolution and Jurisdiction:
Any disputes arising from these terms shall be subject to the jurisdiction of UK courts, governed by UK laws.
10. Miscellaneous Provisions:
We reserve the right to update, modify, or change these terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.
