At Zizi Rose, we understand the anticipation of receiving your 18k gold-plated stainless steel treasures. Our commitment to your satisfaction begins with a meticulous 5-7 working day processing time before we hand your order over to our trusted delivery partner.
UK Shipping: 2 to 4 working days - £3.99 or free for orders over £70
For our customers in the UK, once your order leaves our hands, Royal Mail steps in to ensure swift and secure delivery to your doorstep. Expect your 18k gold-plated stainless steel jewellery to arrive within 2-4 working days, with tracking information provided for your convenience.
EU Shipping: 2 to 11 working days - £14.99
International Shipping: 3 to 17 working days - £14.99
For our global enthusiasts, we extend the beauty of 18k gold-plated stainless steel across borders. EU and International orders are processed with the same care and dedication, with shipping times varying based on your location.
Please note:We do not ship orders over the weekend or during national UK bank holidays.
Customs, Duties & Taxes:
Please note that for international orders delivered outside the UK, customs or import duties and taxes may apply upon arrival at your destination. These charges are the responsibility of the customer and are not covered or refunded by us. This also includes any import fees for orders shipped with free delivery.
We advise checking your country's import regulations beforehand to anticipate any additional costs upon receiving your order. If you have any uncertainties, feel free to contact us at support@zizirose.com for assistance.
Tracking Your Order:
Stay in the loop with your 18k gold-plated stainless steel jewellery journey. Once your order is dispatched, we provide you with a tracking number, allowing you to monitor its progress until it reaches your eager hands. Track your Zizi Rose pieces effortlessly with Royal Mail's (or any other reputable delivery partners we may use) reliable tracking system.
Delivery Partners You Can Trust:
At Zizi Rose, we pride ourselves not only on the beauty of our jewellery but also on the reliability of our delivery partners. Our main delivery partner Royal Mail, known for their efficiency and dedication, ensures that your valuable pieces arrive safely, wherever you are.
Please Note:
Please be aware that the 5-7 working day processing time is in addition to the shipping times mentioned. Delays due to unforeseen circumstances may occur, but rest assured, we are committed to keeping you informed and ensuring your Zizi Rose experience is as seamless as our jewellery.
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1. Terms of Use:
Welcome to Zizi Rose, a UK-based company. By using our website, you agree to abide by these terms of use. Users must be 18 or older to browse and purchase products. Prohibited activities include unlawful use, infringement of intellectual property rights, and any actions that disrupt the website's functionality.
2. Purchase and Payment Terms:
Purchasing: To order products, follow the instructions on our website. Default prices are in GBP and inclusive of applicable taxes. However, other currencies are available for conversion. Additional charges may include shipping fees.
Payment Methods: We accept various payment methods, which will be detailed on the checkout page.
2.1. Digital Gift Cards /Vouchers:
Digital 'Gift Cards' are only refundable within 7-days after purchase and will only be returned to the original purchaser.
All gift cards and any monetary value remaining, will expire 1 year after purchase/activation.
3. Shipping and Delivery Terms:
Shipping: We offer shipping within the UK and internationally. Shipping times vary based on location. Delays may occur due to unforeseen circumstances. We are not liable for delays beyond estimated delivery times.
Delivery: Customers are responsible for providing accurate shipping information. We are not liable for undelivered packages due to incorrect addresses.
4. Returns and Refunds Policy:
Returns: Products may be returned within 14 days of receipt, provided they are in original, unused condition. Return shipping costs are the customer's responsibility unless due to an error or product defect on our part.
Refunds: Refunds are issued upon inspection of returned items, excluding shipping costs. A restocking fee may apply in certain cases.
5. Product Availability and Descriptions:
Product Information: We strive for accuracy in product descriptions, but colours, sizes, or availability may vary. We reserve the right to modify or discontinue products without notice.
6. Intellectual Property Rights:
All content, trademarks, and logos on this website belong to Zizi Rose, protected under UK intellectual property laws. Unauthorised use, reproduction, or distribution is strictly prohibited.
7. Privacy Policy:
Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information in compliance with UK data protection laws.
8. Liability Limitations:
While we aim for accurate and reliable information, we are not liable for errors, omissions, or inaccuracies on the website. Our liability is limited to the fullest extent permitted by UK law.
9. Dispute Resolution and Jurisdiction:
Any disputes arising from these terms shall be subject to the jurisdiction of UK courts, governed by UK laws.
10. Miscellaneous Provisions:
We reserve the right to update, modify, or change these terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.
